Personalised Angel Candle Stick Holder: Earthware Ceramic Remembrance Angel [Christmas Bereavement Parent Baby Loss]

For personalised place cards email names within 48
hours via below format:

• A single column list
(Word, Excel, or the body of the email)

• Exactly as you would
like them written (ie with or without surnames, initials ect)

Christmas Delivery: Postal Services may be delayed over the Christmas. Please select an appropriate shipping method that aligns with the urgency of your order.

ORDERS PLACED AFTER 16 DECEMBER WILL BE PROCESSED IN JANUARY 

Order Processing and Shipping

Christmas Ornaments: Dispatched within 2 working days + Standard Shipping 2-4 working days

Samples, Ribbon: Dispatched within 3 working days + Standard Shipping 2-3 working days

Place Names, Reserved Signs: Dispatched within 5 working days + Standard Shipping 2-4 working days

Other On The Day Stationery: Dispatched within 7 - 10 working days + Standard Shipping 2-4 working days

A1/A2/A3 Signage: Dispatched within 4 weeks + Standard Shipping 1-2 working days

Shipping upgrades apply to the shipping method only and do not change the processing speed. You will receive a confirmation email once your order has been processed and prepared for shipping. If supported by the selected courier you will receive delivery updates via email.

Shipping Rates

Shipping costs are calculated at checkout based on the selected shipping method and destination. If your location is categorised as remote and cannot be shipped to, we will cancel the order. If there are additional costs incurred for shipping to remote areas, we will contact you to advise of the extra fee or provide the opportunity to cancel the order if you prefer.

Estimated Delivery

Estimated delivery times may vary based on the product, location and the shipping method chosen. Please allow additional time for international orders and during peak seasons.

Dispatch Delays

Dispatch delays may occur under the following circumstances:

- If personalisation details are sent more than 48 hours after placing the order, it will delay the dispatch of your order.

- Multiple amendments to order selection or personalisation details will also cause delays in dispatching your order.

Aside from the above, if for any reason we are experiencing a dispatch delay that cannot be rectified by upgrading the shipping option FOC. We will contact you with the revised dispatch date and the opportunity to cancel.

Shipping Delays

Once your order has been dispatched, any further shipping delays are out of our control. Unfortunately, we do not offer refunds for delays caused by couriers. To ensure timely delivery, please select an appropriate shipping method that aligns with the urgency of your order.

Shipping Restrictions

Currently, we are unable to ship to countries within the EU. For other counties not listed as an option at checkout please contact us with your address for a custom quote.

Lost or Damaged Items

Please inspect your order upon delivery and contact us immediately if the item is damaged so that we can make it right at thoughtfullymadeuk@outlook.com

If you suspect your item is lost and have not received your order within 3 weeks of dispatch for UK orders or 5 weeks for international orders please contact us stating if you would like a refund or a replacement.

Changes to Shipping Policy

We reserve the right to update or modify this shipping policy at any time. Any changes will be posted on this page.

If your order isn’t as you expected, please contact us at thoughtfullymadeuk@outlook.com

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

If there is a mistake with your order please contact within 7 days of delivery and I will do my best to replace. Please ensure you check the any personalised items within this timeframe. 

Please note refund or exchange requests relating to personalisation errors will only be accepted if there is a fault or an inaccuracy in the personalisation that does not match what was provided. If you have made the mistake then you will be required to repurchase the item. 

Exceptions / non-returnable items
Personalised products cannot be returned  (such as our items with personalised calligraphy or printing) are not eligible for return. Please get in touch if you have questions or concerns about your specific item. 

Replacements for will be sent via standard delivery, please notify us if your event is within 2 weeks.

View full refund policy here

Glass Decoration
Warning: Choking Hazard - Small parts. Not for children under 3 years
GLASS! Fragile, will break under pressure or if dropped. Handle with care. Not suitable for children under 13 years. For use under adult supervision
Care Instructions: Do not wet or scrub vinyl personalisation. Store in cool dry place.

Ceramic Decoration
Warning: Choking Hazard - Small parts. Not for children under 3 years
Fragile, may break if dropped. Handle with care. Not suitable for children under 13 years. For use under adult supervision
Care Instructions: Do not wet or scrub vinyl personalisation. Store in cool dry place.