Ribbon Printed Note Card | A7 Wedding Personalised Sign Card | Custom Thank You Note Card | Gold or Silver Info Note

1. Place Your Order

Choose your quantity, style and any options, then complete your order as normal.

2. Send Your Details

Add your personalisation to the order notes or email your details to thoughtfullymadeuk@outlook.com:

✑ Word document, Excel file, or written in your email
✑ Worded exactly as you’d like it written
✑ No screenshots or images

3. Personalisation & Dispatch

Once your details are received we will start on your order!

Please note: changes may not be possible if personalisation has started.

Our process is designed to make the process simple, clear and completely stress-free.

Orders placed after 26th May will be will be processed from 16th June 💘

5-7 working days

Dispatch times are from the date personalisation details are received, they may be delayed if:

• Personalisation details are provided more than 48 hours after purchase
• Multiple amendments are requested

Shipping timeframes shown at checkout apply once your order has been dispatched. Shipping upgrades affect transit time only and do not reduce processing times.

You will receive a confirmation email once your order has been prepared for dispatch. Where supported by the courier, tracking updates will be sent via email.

International Orders

Customers are responsible for any customs fees, import duties, local taxes or handling charges that may apply in their country. These charges are not included in the item price or shipping cost and are determined by your local customs authority.

We are unable to mark orders as gifts or declare a lower value on customs documentation.

Please allow additional time for international deliveries.

Policy Updates

We reserve the right to update this shipping policy at any time. The latest version will always be available here: Shipping Policy

If your order isn’t as you expected, please contact us at thoughtfullymadeuk@outlook.com

Please inspect your order upon delivery and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can make it right.

If there is a mistake with your order please contact within 7 days of delivery and I will do my best to replace. Please ensure you check the any personalised items within this timeframe. 

Please note refund or exchange requests relating to personalisation errors will only be accepted if there is a fault or an inaccuracy in the personalisation that does not match what was provided. If you have made the mistake then you will be required to repurchase the item. 

Exceptions / non-returnable items
Personalised products cannot be returned  (such as our items with personalised calligraphy or printing) are not eligible for return. Please get in touch if you have questions or concerns about your specific item. 

Replacements for will be sent via standard delivery, please notify us if your event is within 2 weeks.

View full refund policy here

Paper Goods: Place Cards, Signs, Menus
Warning: Choking Hazard - Small parts. Not for children under 3 years
Not suitable for children under 13 years. For use under adult supervision
Please be careful to avoid paper cuts and note that paper and card is flammable

Care Instructions: Trim unwanted threads with scissors, iron on lowest setting, handwash & air dry

Textile Products: Ribbons, (Incl. Ribbon on Signs, Menus, Placecards)
Warning: Strangulation Hazard. Do not tie around the neck
Not suitable for children under 13 years. For use under adult supervision

Care Instructions: Trim unwanted threads with scissors, iron on lowest setting, handwash & air dry

Glass Decoration
Warning: Choking Hazard - Small parts. Not for children under 3 years
GLASS! Fragile, will break under pressure or if dropped. Handle with care. Not suitable for children under 13 years. For use under adult supervision
Care Instructions: Do not wet or scrub vinyl personalisation. Store in cool dry place.

Ceramic Decoration
Warning: Choking Hazard - Small parts. Not for children under 3 years
Fragile, may break if dropped. Handle with care. Not suitable for children under 13 years. For use under adult supervision
Care Instructions: Do not wet or scrub vinyl personalisation. Store in cool dry place.

Compliance with EU Safety Regulations We take the safety of our customers seriously and are proud to meet the highest standards required by EU law. As a responsible brand selling to European consumers, we ensure that every product we offer is supported by transparent safety documentation and clear communication. Our commitment to GPSR compliance reflects our broader dedication to quality, accountability, and consumer trust.

Manufacturer: Thoughtfully Made UK 61 The Broadway, Market Harborough LE16 7NA, United Kingdom thoughtfullymadeuk@outlook.com

 EU Authorised Representative: Easy Access System Europe OÜ
Mustamäe tee 50, 10621 Tallinn, Estonia
gpsr.requests@easproject.com
www.easproject.com
Phone: +372 5696 8939